WhatsApp AI agent for schools: what it does and how to get started
Short answer: a WhatsApp AI agent replies to prospective students within seconds at any hour, answers questions about programs, prices and dates, sends information, books the admissions interview and restarts the conversation if the lead goes quiet. ReshapeOS offers WhatsApp and voice agents specialized in education, connected to the official WhatsApp Business API as a Meta Tech Provider.
Why WhatsApp in education
- It's the channel where prospective students respond most, especially younger ones.
- It keeps the conversation going when they can't take a call.
- Families use it to ask questions too.
What the agent does
- Replies instantly to anyone who writes, including at night and on weekends.
- Answers questions using your institution's information: programs, prices, scholarships, schedules.
- Sends documents: brochures, syllabus, calendar.
- Qualifies and books the interview or visit.
- Confirms and reminds people about appointments.
- Hands off to a person when needed, without losing the thread.
- Calls if the lead would rather talk.
Rule-based chatbot or AI agent
| Rule-based chatbot | AI agent |
|---|---|
| Fixed menus and buttons | Free-flowing conversation |
| Breaks if the question wasn't planned for | Understands new questions using your information |
| Doesn't know what happened on other channels | Knows the context of previous calls and messages |
| Only replies | Books, updates the CRM and follows up |
What you need to get started
- 01A number connected to the official WhatsApp Business API. Your institution keeps ownership.
- 02The information the agent needs to know.
- 03Meta-approved templates for messaging first.
- 04The lead's consent to receive WhatsApp messages.
We explain what each message costs in WhatsApp Business API pricing in Spain.
Frequently asked questions
Can I use my current number?
Yes, as long as you connect it to the WhatsApp Business API. Note that a number connected to the API stops working in the regular WhatsApp app.
Can my number get banned?
With the official API and good practices (consent, approved templates, easy opt-out), the risk is low. Unofficial solutions can get numbers banned.
Do the WhatsApp agent and the voice agent share information?
With Reshape, yes: the agent knows what was said on each channel and logs it in the CRM.
Try an agent